qq44's Privacy Policy
How your personal information is collected, used, and kept secure — explained here in full transparency.
Introduction & Purpose of This Policy
General Introduction
qq44 ("we", "us", "platform") provides a premium online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use the qq44 website (https://qq44.mom), why we collect it, how we use and store that information, and what steps are taken to protect your data.
By using our platform, you are considered to have fully accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us at [email protected] with any questions.
This Policy should be read together with qq44's Terms and Conditions and Responsible Gaming Policy.
Who This Policy Applies To
This Privacy Policy applies to all individuals who use the qq44 platform from Bangladesh or anywhere else — whether registered members or visitors. Our services are available only to those aged 21 and above.
What Information We Collect
Information You Provide Directly
When you create an account on qq44 or use our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form — never visible in plain text)
- Payment details (bKash, Nagad, Rocket, or bank transfer account number)
- Documents required for identity verification (national ID or passport)
- Correspondence address
Automatically Collected Information
When you visit our platform, the following information may be collected automatically through technical means:
- IP address and device identifier
- Browser type and operating system
- Time spent on the site and list of pages visited
- Links clicked and search queries
- Cookie and session data (details in Section 11)
- Referral source (where you came from before reaching our site)
Transaction & Gaming Information
The following information is stored while you use our services:
- Deposit and withdrawal history and amounts
- Game history, bet details, and outcomes
- Bonus claims and wagering activity
- Account limits and preference settings
How Your Information Is Used
Primary Purposes
qq44 uses your information only for the following legitimate purposes:
- Account management: To create, verify, and manage your account.
- Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Service delivery: To ensure access to games, bonuses, cashback, and other benefits.
- Customer support: To provide 24/7 live chat and email assistance.
- Security & fraud prevention: To control authorized access and detect suspicious activity.
- Age verification: To ensure access is limited to those aged 21 and above.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To enhance platform experience and functionality.
Communications & Notifications
With your consent, qq44 may notify you by email or message about the following:
- New bonuses and promotional offers
- Important notifications regarding account security
- Service updates and notices of policy changes
You may unsubscribe from marketing communications at any time by contacting us at [email protected]. However, important notifications related to transactions and security cannot be turned off.
Data Storage & Security Measures
Technical Security
qq44 uses industry-standard technology to keep your information secure:
- SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
- Password hashing: Your password is never stored in plain text — it is stored only in hashed (one-way transformed) form.
- Firewall & access controls: Layered security measures are in place to prevent unauthorized access.
- Regular security audits: Audits are conducted regularly to identify system vulnerabilities.
Data Retention Period
We retain your information for as long as necessary — while your account is active and for as long as required to meet legal obligations. Even after account closure, information may be retained in the following cases:
- Financial transaction records (to meet legal retention requirements)
- Fraud prevention and security-related information
- Information relevant to the resolution of legal disputes
Outside the above cases, personal information beyond what is necessary will be deleted after account closure upon your request.
Sharing Your Information with Third Parties
Data Disclosure Policy
qq44 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service providers: Trusted partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical support — only the necessary information, under confidentiality agreements.
- Legal obligations: To comply with court orders, regulatory authority requests, or applicable law.
- Security protection: To prevent and investigate fraudulent activity, money laundering, or other illegal conduct.
- Business transfers: In the event of a merger, acquisition, or asset sale — where the new controller will be bound to equivalent privacy protections under this Policy.
Outside the above circumstances, your information will not be shared with any third party without your explicit written consent.
Cookies & Tracking Technologies
Cookie Usage
The qq44 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential cookies: For maintaining login sessions, security tokens, and core site functionality — the platform will not work properly without these.
- Functional cookies: To remember your preferences (language, display settings).
- Analytics cookies: To understand which pages are visited most and identify any issues (without personally identifiable information).
You can disable cookies from your browser settings, though this may limit the functionality of some services.
Your Rights & Controls
User Rights
As a user of our platform, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request correction of any inaccurate information in your account.
- Right to erasure: After legal and regulatory obligations are met, you may request deletion of your personal information.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to withdraw notifications: You may unsubscribe from marketing communications.
- Right to lodge a complaint: If you believe your data protection rights have been violated, you may file a complaint at [email protected].
To exercise any of the above rights, contact us at [email protected]. We will review your request and respond within a reasonable timeframe.
Protection of Minors
Age Restrictions
qq44's services are available only to those aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification steps are taken during account registration. If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their minor child is using our platform, please contact [email protected] immediately.
Policy Changes & Updates
Notice of Changes
qq44 may change or update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification email to registered users.
- Display a clear notice on the site.
Continued use of the platform after any changes will be considered acceptance of the updated Policy. If you do not agree with the Policy, please stop using the platform and inform us at [email protected].
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us directly:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
Our support team will review and resolve all data-related requests as quickly as possible.
To learn more or get support
If you have any questions about your privacy, our support team is always ready to help.
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